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Tech Team Minutes, February, 2011

The district technology team met on February 17, 2011. At this meeting, the team discussed frustrations of trying to use technology with limited professional development resources, a lack of supervision, limited tech support, and other barriers to successful technology use with our students.

The complete minutes for this meeting are available online.


Tech Team Minutes, January, 2011

The district technology team met on January 18, 2011. At this meeting, the team discussed the status of current technology projects, the continuous improvement process and plans for setting goals for 2011-2012, and the components of effective technology-related professional development for teachers.

The complete minutes for this meeting are available online.


Tech Team Minutes, December, 2010

The district technology team met on December 2, 2010. At this meeting, the team discussed the status of current technology projects, unfiltered web access for staff members, and print quota and management policy. The team also briefly discussed preliminary findings on school 1:1 laptop programs.

The complete minutes for this meeting are available online.


Tech Team Minutes, September, 2010

The district technology team met on September 30, 2010. At this meeting, the team discussed the strengths and challenges of technology use in our schools, and prioritized technology projects and initiatives for the year. The team also weighed in on meeting dates for the coming year.

The complete minutes for this meeting are available online.


Email Help

In the summer of 2010, the Brecksville-Broadview Heights school district changed from a self-hosted email solution to one provided by Google. The change in email systems was made to take advantage of a number of benefits offered by Google, including:

As with any transition, there will be some problems, concern, and confusion during the transition process. This document is intended to assist staff members and other users of the district email system during this transition. Hopefully, staff members can refer to these instructions to avoid or alleviate many of the more common problems. 

Using Outlook Express

Staff members who have used Outlook Express in the past may continue to do so. Your email settings should automatically be re-configured when you log in to your computer. The details of using Outlook Express for sending and receiving email should not have changed substantially.

My password is not being accepted.
Google requires passwords that are at least six characters in length. In the spring of 2010, staff members were asked to change their passwords in preparation for this requirement. If you have not changed your password in the last six months, you should do so by visiting This is especially true if you can log in to the network and access network drives, but cannot access email. 

It is also possible that your Google account is not in sync with your network account. This could have happened if you changed your password, but there was a problem updating your Google account. If this is the case, resetting your password (even to the same thing) should fix the problem.

When I try to log in, I get a message saying "web login required."
This error can be triggered by a number of things. If you have a weak password, for example, you will get this message more often. This will also occur if you configure your mail program to check for new messages very frequently (more than once every 10-15 minutes). To reset your account, visit and log in with your account.

To prevent this problem from occurring in the future, consider taking these actions:

I don't have any folders in Outlook Express.
Your mail folders have been converted to labels in Gmail. If you're using Outlook Express to access your email, they should still appear as folders. If you don't see any folders listed, click on your email address in the folder list. It should say that there aren't any folders to display for this account. Click "yes" to get the list of available folders, and enter your password if requested. This should retrieve the list of folders from the server, and restore them to Outlook Express. A screencast of this procedure also shows you exactly what to do.

Some of my old messages are missing.
We did not migrate email that was stored in the "Trash" folder. We also did not move any email messages that were stored locally on your computer to the Gmail servers. If you had folders under "local folders" in your old Outlook Express profile, they are probably still on your computer. Please complete a help desk request and we'll try to assist you in getting them back.

In general, it's a bad idea to store anything you want to keep in the trash, and email messages should not be stored in local folders because they're only accessible on one computer that is not backed up.

When I try to email a file from within Word or Excel, I can't send it. 
When I right click on a file on my computer, and choose "Send to, Email Recipient," it doesn't work.
These problems are caused by not having your default email account set. To fix this, go to Outlook Express and choose Tools, Accounts. Click on your email account, and choose "Set as Default." This should re-enable the ability to send email from MS Office and the Windows context menu.


Using Webmail
The use of the web-based Gmail service for email access is strongly encouraged for all staff. This application generally provides better performance and enhanced functionality that are not available in Outlook Express. To access Gmail, visit or select the link from the portal pages or the staff section of the district web site. The old webmail server also redirects to the new address.
Are all of my messages here?
All of the messages in your BBH email account have been migrated to your Gmail account except those that were in the trash. Locally stored messages on your computer were also not transferred.
Where's my address book?
Your address book has not been migrated from Outlook Express, but you can do it yourself by following these instructions:
Please note that, while your contacts will be transferred, your groups will not. There is no way to export groups from Outlook Express for use in Gmail.
How do I use this new interface?
For help getting started with Gmail, please consult these resources that were tailored to our school district's implementation.


Mobile Phone Access

How do I configure my mobile phone to access my email?
To access your email account on your Android, iPhone, Blackberry, Windows Mobile, or other portable device, use these settings:

Additional Help
If you need additional help, please a help desk request and we'll try to assist you as soon as we can.

 Image credit: Ramberg Media Images on Flickr.